A patron who initially displayed sarcastic and entitled behavior just left.   "Well, where's the scanner, then?" isn't usually a sentence spoken with  sarcasm, unless you interrupt the person telling you about it because you're feeling a bit impatient.  Occasionally people come in and have, for lack of a better term, a bit of an "attitude" with ( Read more... )

Dear Johnny Cash fan,

I appreciate your enthusiasm for the Man in Black. I am a longtime fan, too! I like his voice, his style, and was surprised to learn that he helped to fund an orphanage in Jamaica during his later years, sometimes performing Christmas concerts for the children. Something compelled you to share your love for Brother Cash by ( Read more... )

...so, I had to defuse a work situation during the last 48 hours which involved a youthful, persistent hipster, expensive technology, the risk of being accused of censorship on one side and the risk of leading the workplace into a potentially scandalous situation and PR nightmare on the other, and a lot of dissembling and smoothing things over, ( Read more... )